Claims Supervisor (Calgary)

We currently have a full-time position available for a Claims Supervisor. Working in our office in Calgary and reporting to the Claims Manager, the successful candidate will showcase their technical expertise while providing leadership and guidance to a wonderful team of Auto Claims Adjusters and Section B Adjusters.

Primary Duties and Responsibilities

⪧ Act as the technical leader and provide direction and advice to team on all claim matters
⪧ Ensure timely and equitable distribution of work
⪧ Mentor and coach team members, ensuring they reach performance goals
⪧ Monitor performance of staff to ensure the proper and timely handing of files by reviewing team’s adherence to handling protocols, exercising sound judgment and making optimum use of their time
⪧ Conduct training of new and existing employees on technical issues, ensuring comfort and familiarity on in-house system
⪧ Establish and maintain business relationships with third party service providers
⪧ Assist the Claims Manager with annual performance reviews and decisions with respect to recruitment/internal promotions
⪧ Make recommendations on file handling and reserves to staff
⪧ Various other duties as required

Required Qualifications

⪧ CIP / FCIP or working towards an insurance designation
⪧ Minimum 5 years applicable technical experience
⪧ Candidates with strong experience in both Section B and Auto are preferred
⪧ Proven communication and customer service skills
⪧ Ability to make difficult decisions on complex issues in a timely fashion
⪧ Strong time-management skills and organization skills
⪧ Approachable, cooperative demeanor
⪧ Previous supervisory experience would be an asset


Working at Peace Hills

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.  Ensuring an appropriate work/life balance and a collegial and supportive work environment are just a couple of ways we do this.

If you are interested in this opportunity, submit your resume stating which position you are applying for to Peace Hills Insurance to hr@phgic.com. This position will remain open until a suitable candidate is found. 

We thank all applicants for their interest, however only those candidates shortlisted will be contacted.


Application Deadline: December 20, 2019