Claims Supervisor (Auto)

We currently have a fulltime position available for a Claims Supervisor. Working in our office in Edmonton and reporting to the Auto/Casualty Claims Manager, the successful candidate will showcase their technical expertise while providing leadership and guidance to a wonderful team of Auto Claims Adjusters and Section B Adjusters.

Primary Duties and Responsibilities:

⪧ Act as the technical leader and provide direction and advice to team on all claim matters

⪧ Ensure timely and equitable distribution of work

⪧ Mentor and coach team members, helping them to achieve performance goals

⪧ Monitor performance of staff to ensure the proper and timely handing of files by reviewing team’s adherence to handling protocols, exercising sound judgment and making optimum use of their time

⪧ Conduct training of new and existing employees on technical issues, ensuring comfort and familiarity on in-house system

⪧ Establish and maintain business relationships with third party service providers

⪧ Assist the Claims Manager with annual performance reviews and decisions with respect to recruitment/internal promotions

⪧ Make recommendations on file handling and reserves to staff

⪧ Various other duties as required

Required Qualifications:

⪧ CIP / FCIP or working towards an insurance designation

⪧ Minimum 5 years applicable technical experience

⪧ Candidates with strong experience in Section B and Auto are preferred

⪧ Proven communication and customer service skills

⪧ Ability to make difficult decisions on complex issues in a timely fashion

⪧ Strong time-management skills and organization skills

⪧ Approachable, cooperative demeanor

⪧ Previous supervisory experience would be an asset

Working at Peace Hills

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.  Ensuring an appropriate work/life balance and a collegial and supportive work environment are just a couple of ways we do this.

If you are interested in this opportunity, submit your resume stating which position you are applying for to Peace Hills Insurance to This position will remain open until a suitable candidate is found. 

We thank all applicants for their interest; however, only those candidates shortlisted will be contacted.

Application Deadline: September 30, 2020