Corporate Claims Manager

We currently have a full-time position available for a Corporate Claims Manager in our Head Office Claims department. Reporting to the Vice President, Claims, the Corporate Claims Manager leads a diverse team of insurance professionals. This role is responsible for a wide variety of Claims functions and works with a team of Claims managers to ensure the objectives of the Claims Department support the Mission, Vision and Values of the company.  More specifically:

 

Primary Duties and Responsibilities

  • In collaboration with other Claims Managers, guide the transition of the Claims Department to a new Core System
  • Assess current and future business needs and look to drive efficiency and customer service enhancements through the adoption and implementation of tech solutions
  • Apply change management principles to project implementations and process improvements while working in a rapidly evolving environment
  • Develop new, and update and integrate existing, workflow processes within the new Core system
  • Provide strong leadership while managing the Corporate Claims Department which consists of various insurance professionals including claims analysts, claims consultants, and the special investigations unit
  • Collaborate with Claims Managers to ensure the achievement of customer service standards
  • Partner with IT and other internal stakeholders to oversee the maintenance of the Claims portion of our current Core System (GIMS)
  • Responsible for the development and maintenance of training manuals and resources.  Measure against audit reports to ensure that training materials, plans and initiatives are being utilized and are effective
  • Liaise with internal stakeholders and ensure that action items are completed with respect to project initiatives, programs, training materials, adjusting guidelines, and internal claims processes
  • Analyze current internal claims processes and standards and implement changes where needed and appropriate
  • Integrate data analytics to drive process improvements into the claim workflow and to strengthen fraud detection
  • Oversee the audit function to ensure quality control and customer service standards are being adhered to across the department
  • Monitor team performance and determine appropriate training requirements within the department
  • Other various duties as required

 

Required Qualifications

  • CIP/FCIP designation;
  • Relevant post-secondary education;
  • Minimum 10+ years of multi-lines claims experience with a minimum of 3years in a management or leadership role
  • Understanding of the broker business model and how to serve the needs of our independent broker force
  • Experience in applying technology solutions to enhance performance and drive efficiency
  • Strong communication skills with the ability to provide feedback using tact and diplomacy
  • Exceptional ability to build and maintain productive relationships
  • Strong problem solving and decision making skills
  • Experience in managing projects and driving change through the application of change management principles.

Working at Peace Hills

Along with a competitive base pay, Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.  Providing an exceptional work-life balance and collegial work environment are just two of the ways we do this.

If you are interested in this great opportunity to build a career, submit your resume to Peace Hills Insurance at hr@phgic.com.

We thank all applicants for their interest, however only those candidates shortlisted will be contacted.


Application Deadline: May 12, 2022