Corporate Claims Manager

We currently have a full-time position available for a Corporate Claims Manager in our Head Office Claims department. Reporting to the Vice President, Claims, the Corporate Claims Manager leads a diverse team of insurance professionals. This role is responsible for a wide variety of Claims functions and works with a team of Claims managers to ensure the objectives of the Claims Department support the Mission, Vision and Values of the company.  More specifically:

Primary Duties and Responsibilities

• In collaboration with other Claims Managers, guide the transition of the Claims Department to a new Core System
• Assess current and future business needs and look to drive efficiency and customer service enhancements through the adoption and implementation of tech solutions
• Apply change management principles to project implementations and process improvements while working in a rapidly evolving environment
• Develop new, and update and integrate existing, workflow processes within the new Core system
• Provide strong leadership while managing the Corporate Claims Department which consists of various insurance professionals including claims analysts, claims consultants, and the special investigations unit
• Collaborate with Claims Managers to ensure the achievement of customer service standards
• Partner with IT and other internal stakeholders to oversee the maintenance of the Claims portion of our current Core System (GIMS)
• Responsible for the development and maintenance of training manuals and resources.  Measure against audit reports to ensure that training materials, plans and initiatives are being utilized and are effective
• Liaise with internal stakeholders and ensure that action items are completed with respect to project initiatives, programs, training materials, adjusting guidelines, and internal claims processes
• Analyze current internal claims processes and standards and implement changes where needed and appropriate
• Integrate data analytics to drive process improvements into the claim workflow and to strengthen fraud detection
• Oversee the audit function to ensure quality control and customer service standards are being adhered to across the department
• Monitor team performance and determine appropriate training requirements within the department
• Other various duties as required

Required Qualifications

• CIP/FCIP designation;
• Relevant post-secondary education;
• Minimum 10+ years of multi-lines claims experience with a minimum of 3years in a management or leadership role
• Understanding of the broker business model and how to serve the needs of our independent broker force
• Experience in applying technology solutions to enhance performance and drive efficiency
• Strong communication skills with the ability to provide feedback using tact and diplomacy
• Exceptional ability to build and maintain productive relationships
• Strong problem solving and decision making skills
• Experience in managing projects and driving change through the application of change management principles.

Working at Peace Hills

Along with a competitive base pay, Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.  Providing an exceptional work-life balance and collegial work environment are just two of the ways we do this.

If you are interested in this great opportunity to build a career, submit your resume to Peace Hills Insurance at hr@phgic.com.

We thank all applicants for their interest, however only those candidates shortlisted will be contacted.