Auto Claims Manager

We currently have a full-time position available for an additional Claims Manager in our Edmonton Claims department. Reporting to the Director, Claims, the successful individual will provide leadership and guidance to Claims Advisors within the Auto Claims Department, while cultivating and maintaining relationships with brokers and third-party service providers. The Claims Manager shares responsibility in setting and supporting the strategic goals of the Claims Department.

What You’ll Do:

• Provide strong leadership and management to the Auto PD Claims Department;
• Create an environment of continued learning, supportive relationships and effective communication;  
• Mentor and coach staff to assist them in reaching high performance; providing training and goal setting;
• Ensure claims practices follow organizational standards, contractual obligations and relevant regulations;
• Maintain service level standards and address any issues as they arise;
• Ensure that vendors associated with PHI are held to a high standard and that their business practices are aligned with organizational standards;
• Communicate with senior management on relevant issues such as CAT losses, large losses and reserve changes;
• Ensure the team’s proper and timely handling of files in accordance with corporate policies and procedures and through measurement of service standards;
• Develop and maintain departmental KPIs, ensuring adherence to the Company’s values and philosophies;
• Communicate effectively with all levels of the organization and staff;
• Establish and maintain effective relationships with a variety of stakeholders including brokers, independent adjusters, underwriters and Peace Hills’ employees and management group;
• Oversee and provide guidance on large losses;
• Evaluate and measure the effectiveness and compliance of claims file handling by supporting and participating in internal audit.

What You’ll Bring:

• Minimum of 10 years’ experience in the insurance industry, with minimum 5 years at a leadership level;
• Experience developing and delivering robust training solutions;
• Advanced knowledge of policy wordings and relevant legislation;
• Expertise specifically in personal and commercial-lines property claims;
• Post-secondary degree or equivalent combination of post-secondary education and experience;
• CIP or FCIP designation;
• Innovative, forward thinker able to manage multiple priorities;
• Proven leadership skills;
• Advanced written and verbal communication skills with the ability to deliver messages with tact and diplomacy;
• Ability to present material and communicate in front of groups;
• Strong analytical, problem-solving skills, and confidence in decision making;
• Exceptional ability to build and maintain relationships;
• Commitment to continuous improvement.

What You'll Experience:

•      Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.