Billing Clerk

We currently have a full-time position available for a Billing Clerk in our Accounting Department. This role will be located in our Edmonton office. Reporting to the Billing Manager, the successful candidate will be a driven, positive and customer focused individual. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal and external customers.

What You’ll Do:

• Answer phone calls from customers, brokers and other departments to address a variety of billing matters;
• Investigate and resolve discrepancies and other billing related issues for internal and external customers;
•  Process, verify and posting of payments and refunds ensuring they are recorded correctly;
• Complete system activities within deadlines and ensure effective and timely follow-ups;
• Communicate with Underwriters on policies in arrears and receipt of payment ensuring policies are amended as needed;
• Transfer balances between terms and other payment plans;
• Perform reconciliations as required;
• Deliver exceptional customer service in upholding our service standards and our commitment to continuous improvement;
• Other Duties as Required.

What You’ll Bring:

• High school diploma is required, relevant post-secondary education is desirable
• Previous experience in Accounts Receivable and experience handling high volume of customer calls
• Demonstrated ability to provide exceptional customer service to both internal and external customers
• Clear and concise supportive communication and interpersonal skills
• Analyze and resolve customer concerns (problem solving skills)
• Exceptional attention to detail including a high degree of numerical accuracy
• Ability to multi-task in a fast-paced setting
• Intermediate skills in Microsoft excel the ability to learn new computing software quickly
• Ability to work independently as well as collaboratively within a diverse team
• Professional, efficient, and proactive with time-management and organizational skills
• Flexible and adaptable; able to work in an environment of shifting priorities and pressures
• Experience in the insurance industry and Guidewire would be an asset
• Attendance and punctuality are imperative

What You'll Experience:

•      Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.