Image Desk Appraiser

We currently an opening for an Image Desk Appraiser within our Claims department. This role can be based out of our Edmonton or Calgary office. While working alongside members of the internal appraisal team, this role will assist in controlling vehicle repair costs and ensuring adherence to best practices in the repair of insured vehicles through the completion, review, and approval of repair estimates and total loss calculations using the image desk function. The Image Desk Appraiser will provide additional support by fielding and responding to questions from claims advisors and body shops.

Primary Duties and Responsibilities

• Review repair estimates in accordance with Peace Hills Insurance guidelines while ensuring both quality and cost control
• Provide guidance on the assessment and valuation of total-loss vehicles
• Oversee and manage the Image Desk function to confirm repair estimates through the Audatex/Qapter platforms
• Maintain strong working relationships with our partner Gold Medal Shops through ongoing communication about Peace Hills' processes and procedures
• Act as a resource for our adjusting teams by sharing knowledge of the appraisal and vehicle repair process and providing support and guidance
• Provide training and job knowledge to the adjusting team as required
• Gain knowledge and experience in the emerging field of virtual and intelligent estimating to provide guidance on the implementation of these products
• Maintain relationships with vendors and third parties in the fields of vehicle damage estimating and repair
• Conduct desk assessments of damaged vehicles to produce accurate repair estimates
• Understand how the different insurance coverages and endorsements can impact claim settlements and be able to apply this knowledge to different vehicle damage scenarios
• Various other duties as required

Required Qualifications

• Minimum of 3 years of auto industry related experience
• General knowledge of automobile damage repairs procedures
• Basic understanding of the insurance industry and the role of the appraisal within the claims process
• Educational courses taken through I-CAR and Vale are considered an asset
• Strong problem-solving skills and an ability to analyze complex repairs and provide solutions
• Proficiency in using and navigating digital estimating tool, including Audatex and Qapter, is considered an assest
• Possess highly developed interpersonal, organizational, and time management skills
• Strong written and verbal communication skills

Working at Peace Hills

Along with a competitive base pay, Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.

If you are interested in this great opportunity to build your career submit your resume, stating which position you are applying for, to Peace Hills Insurance to hr@phgic.com.