Property Claims Manager

We currently have a fulltime position available for a Claims Manager in our Edmonton Claims department.  Reporting to the Director, Claims, the successful individual will provide leadership and guidance to Claims Advisors within the Property Claims Department, while cultivating and maintaining relationships with brokers and third party service providers. The Claims Manager shares responsibility in setting and supporting the strategic goals of the Claims Department

What You'll Do:

• Provide strong leadership while overseeing and managing Property Claims Advisors servicing Western Canada and the northern Territories;
• Carry out the full scope of management responsibilities to a team of claims professionals;
• Create an environment of continued learning, supportive relationships and effective communication;
• Ensure claims practices are in compliance with organizational standards, contractual obligations and relevant regulations;
• Provide guidance and mentoring to team members and ensure effective and ongoing training;
• Monitor, achieve, and maintain company service standards while ensuring the team adheres to the Company’s values and philosophies;
• Communicate with senior management on relevant issues such as CAT losses, large losses and reserve changes;
• Conduct file reviews and audits to ensure claims handling practices and procedures are being adhered to;
• Liaise with brokers and other external partners and parties, respond to customer enquiries with respect to claims decisions;
• Establish and maintain effective relationships with a variety of stakeholders including Brokers, Independent Adjusters, Peace Hills’ management group and employees;
• Develop various claims reports, conduct analysis, and make thoughtful recommendations based on analytics;
• Assist in department budget preparation.

What You'll Bring:

• Minimum of 10 years’ experience in the insurance industry, with minimum 3 years at a leadership level;
• Experience developing and delivering robust training solutions;
• Advanced knowledge of policy wordings and relevant legislation;
• Expertise specifically in personal and commercial-lines property claims;
• Post-secondary degree or equivalent combination of post-secondary education and experience;
• CIP or FCIP designation;
• Innovative, forward thinker able to manage multiple priorities;
• Proven leadership skills;
• Advanced written and verbal communication skills with the ability to deliver messages with tact and diplomacy;
• Ability to present material and communicate in front of groups;
• Strong analytical, problem-solving skills, and confidence in decision making;
• Exceptional ability to build and maintain relationships;
• Commitment to continuous improvement.

What You'll Experience:

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.