Billing Clerk (18 Month - Maternity Leave Coverage)

We currently a full-time temporary position available for a Billing Clerk in our Accounting Department. The duration of this temporary position is approximately 18 months. Reporting to the Billing Manager, the successful candidate will contribute to the achievement of a professional and efficient business.

What You'll Do:

• Answer phone calls from customers, brokers and other departments to address a variety of billing matters
• Resolve issues and answer questions from internal and external customers
• Timely processing of accounts receivable, including verification and posting of daily payments, and running reports to manage receivables
• Create, verify and process refunds
• Complete system activities within deadlines and ensure effective and timely follow-ups
• Liaise with Underwriters regarding receipt of payments, ensuring policies are amended as needed
• Communicate with Underwriters on policies in arrears and brokers with outstanding receivables
• Transfer balances between terms and other payment plans
• Assisting in the creation of monthly commission payments
• Perform reconciliations as required
• Deliver exceptional customer service in upholding our service standards and our commitment to continuous improvement

What You'll Bring:

• High school diploma is required, relevant post-secondary education is desirable
• Previous experience in Accounts Receivable and experieince handling high volume of customer calls
• Demonstrated ability to provide exceptional customer service to both internal and external customers
• Possess a pleasant telephone manner and solid communication skills
• Effective problem-solving skills and math skills
• Strong data entry skills
• Exceptional attention to detail including a high degree of numerical accuracy
• Intermediate skills in Microsoft excel the ability to learn new computing software quickly
• Ability to work independently as well as collaboratively within a diverse team
• Professional, efficient, and proactive with time-management and organizational skills
• Flexible and adaptable; able to work in an environment of shifting priorities and pressures
• Experinece in the insurance industry and Guidewire would be an asset

What You'll Experience:

•      Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.

We thank all applicants for their interest, however only those candidates shortlisted will be contacted.